Contact Centre Advisor - On Site

Join Our Team as a Customer Adviser!Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client''s customer service team!Position: Customer AdviserLocation: Stevenage (Fully On-Site)Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks)What You''ll Do:As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services. Your role will encompass:Handling diverse customer inquiries through telephone and e-Service channelsProviding accurate advice and assistance with a friendly demeanourLogging customer requests efficiently and effectivelySupporting the digitization of services to enhance user experienceEnsuring compliance with agreed processes to maintain high standards of service deliveryWhat We''re Looking For:We seek individuals with a strong skill set, including:Excellent Communication Skills: Both verbal and written, with the ability to converse comfortably with the publicGood Telephone Skills: A pleasant phone manner that promotes a positive customer interactionCustomer Service Experience: Previous experience in a contact centre or customer-facing role is a plus!PC Literacy: Strong keyboard skills and comfort with technologyMulti-Channel Proficiency: Familiarity with webchat and social media platforms for customer ..... full job details .....