Contact Centre Advisor Nights

Nights Customer Service Advisor Central Bristol £15.00 per hour 4 Nights On / 4 Nights Off Immediate Start - Temporary until 1st October 2026 Are you calm under pressure, empathetic, and confident handling sensitive situations? We''re recruiting Night Customer Service Advisors to join a busy contact centre team in Central Bristol, supporting with calls and social media channels during overnight hours throughout the busy summer period. This is a fantastic opportunity to work in modern city centre offices with excellent onsite facilities, including a gym and coffee shop, while gaining valuable experience in a fast paced and rewarding environment.Shift Patterns8:00pm - 6:00am or10:00pm - 8:00am (10-hour night shifts on a rotating 4-on / 4-off pattern) Key ResponsibilitiesSupporting students with inbound overnight enquiriesResponding to emergency situations, including fire alarm incidents and welfare concernsHandling customer queries via phone, email, web chat, and social mediaProviding a calm, professional, and empathetic customer experienceAccurately updating systems while managing multiple screens and communication channels What We''re Looking ForPrevious customer service experience, ideally handling sensitive or vulnerable customer callsExcellent listening and communication skillsStrong attention to detail and ability to multitaskComfortable working independently during night shiftsA compassionate and professional approach What''s On Offer£15.00 per hourFull training ..... full job details .....