Contact Centre Advisor

Pay: £25,000.00-£30,000.00 per yearJob Description:Job DescriptionJob TitleCall Handler / Family Support Contact AdviserSalary£25,000 - £30,000 depending on experience and agreed hybrid working arrangement, mainly remote will be considered for the right applicant.LocationHybrid/remoteTraining will be delivered from Finchley, Nazeing and remotely, you need to be a driver to travel to the client location on occasion.Once fully trained, the role will be hybrid/remote at the Nazeing office and occasional client location as required.Hours37.5 hours per weekWorking on a rotating shift pattern between 8:00am and 8:00pm, Monday to Friday.Example shifts:8:00am - 4:00pm10:00am - 6:00pm12:00pm - 8:00pmAbout the RoleOur client are supporting families who require guidance and access to specialist behavioural support and mediation services for children and young people.As a Call Handler, you will be the first point of contact for parents, carers and professionals contacting the service. Many callers may be experiencing stressful or emotional situations, so empathy, patience and excellent communication skills are essential.This is not a counselling role. Your responsibility is to professionally guide callers through a structured assessment process, accurately capture information, follow agreed procedures and ensure each caller receives the appropriate next steps.Comprehensive training will be provided before you begin handling live calls. Training is expected to last approximately four ..... full job details .....