https://jobs.co.uk/job/contact-centre-advisor-maximus--ef4f3d65-650c-4a3b-b2e9-29c5a64062a2 RSS feed for Contact Centre Advisor at Maximus. en-gb Sat, 27 Jun 2026 16:27:15 GMT https://jobs.co.uk/job/contact-centre-advisor-maximus--ef4f3d65-650c-4a3b-b2e9-29c5a64062a2 https://jobs.co.uk/job/contact-centre-advisor-maximus--ef4f3d65-650c-4a3b-b2e9-29c5a64062a2 Sat, 27 Jun 2026 11:52:45 GMT Location: Cardiff | Salary: 26228.00-26228.00 Annual | Type: Permanent | • Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. • Identify and address safeguarding concerns promptly and effectively. • Meet customer service standards and performance goals. • Respond to difficult and sensitive cases with empathy, patience, and resilience. • Deliver information services across multiple channels (telephone, online, email, and live chat). • Resolve service user issues proactively, calmly, and professionally. • Offer guidance, tailored recommendations, and signposting to Service Users. • Follow established processes and adjust to evolving procedures. •Manage confidential information with strict adherence to data protection standards. • Proactively seek and address feedback to drive continuous improvement in role Qualifications and Experience Essential • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience ... Permanent