Contact Centre Advisor

Are you passionate about delivering exceptional customer service and making a genuine difference with every conversation? We''re recruiting on behalf of a growing financial services organisation looking to appoint a Contact Centre Advisor to join their friendly and supportive team in Salford. This is an excellent opportunity for someone who enjoys speaking with people, thrives in a busy environment and wants to build a long-term career with a business that values outstanding customer experience. The Role As the first point of contact for new and existing customers, you''ll play a vital role in creating a positive first impression and ensuring every customer receives a professional, friendly and seamless experience. This is not a cold calling role, a sales position or a financial advice role. Every customer you speak with has already made an enquiry. We''re looking for a warm, organised and approachable individual who takes pride in delivering outstanding customer service. You''ll be someone who naturally builds rapport, enjoys helping others and thrives in a supportive, close-knit team. You''ll respond to customer enquiries, confirm initial information, answer general queries and ensure customers are introduced to the right advisor or department quickly and efficiently. Working closely with advisors and case managers, you''ll help keep the customer journey moving smoothly from start to finish. Key Responsibilities Contact new enquiries shortly after they have ..... full job details .....