Contact Centre Advisor

Location: Hybrid with a base location in Maidstone, Kent Salary: £28,372 - £32,778 per annumHours: 36 hours per week Contract Type: PermanentThis is a great opportunity to join our team!About the roleWe are looking for friendly, resilient and customer-focused Contact Centre Advisors to join our large, fast-paced contact centre. As the first point of contact for our customers, you will play a vital role in delivering a professional, helpful and efficient service across a range of enquiries.You will handle customer contact through a variety of channels, including telephone, email, web chat and digital platforms. Every interaction will be an opportunity to listen, understand, resolve issues where possible, and make sure customers receive clear, accurate and supportive advice.What you''ll be doingResponding to customer enquiries promptly, professionally and with empathy.Taking ownership of customer queries and working to resolve them at the first point of contact wherever possible.Accurately recording customer information, actions and outcomes on our systems.Providing clear advice, guidance and updates in line with policies, procedures and service standards.Managing a high volume of customer contact while maintaining quality, accuracy and care.Identifying when issues need to be escalated and working with colleagues or specialist teams to achieve the right outcome.Supporting customers who may be frustrated, distressed or vulnerable, using calm and confident ..... full job details .....