Contact Centre Advisor

Customer Service Advisor Temporary Contract- 12 weeks with option to extend Location: Tamworth- B77Hours: Full time- Monday- Friday -over a 3-week shift patten - 8am - 4pm, 9am - 5pm and 10am - 6pmThis position is not flexible and will be working from the office permanently. Salary: 12.71 hourly rate Start Date: Monday 6th July Checks: DBS, RTW and reference checks to be completed About the RoleWe''re looking for enthusiastic and customer-focused individuals to join our busy call centre team. As a Call Centre Advisor, you''ll be the first point of contact for our customers, handling inbound calls, resolving queries, and providing excellent service with every interaction.Key Responsibilities of the Customer Service AdvisorTo deliver excellent Customer ServiceTo manually input accurate data on an Electronic Job Card SystemAnswering customer calls in a professional and friendly mannerResolving queries efficiently and accuratelyProviding product/service information to customersLogging details of calls into our systemEscalating issues to the relevant department when necessaryWhat We''re Looking for as Customer Service Advisor Strong communication skills both verbal and written CompetenciesExcellent listening skills and attention to detailAbility to work well individually or as part of a teamEmpathy and patiencePositive AttitudePC literateYou should also have for this Customer Service Advisor Excellent Customer Service experienceIdeally have previous experience working within a ..... full job details .....