https://jobs.co.uk/job/contact-centre-advisor-cca-recruitment-group--529b291b-2801-4ead-bc5d-30f6ef416a0d RSS feed for Contact Centre Advisor at CCA Recruitment Group. en-gb Wed, 22 Jul 2026 21:55:50 GMT https://jobs.co.uk/job/contact-centre-advisor-cca-recruitment-group--529b291b-2801-4ead-bc5d-30f6ef416a0d https://jobs.co.uk/job/contact-centre-advisor-cca-recruitment-group--529b291b-2801-4ead-bc5d-30f6ef416a0d Tue, 21 Jul 2026 23:00:00 GMT Location: Leverstock Green | Salary: £26542/annum + benefits | Type: Permanent | Role: Contact Centre Advisor Location: Hemel Hempstead (hybrid 2 days office/3 days home after successfully completing training period - 8 weeks) Contract: Permanent, Full Time (35 hours per week) Salary: -26,542.00 (salary increases after probationary period (4 months) + again up to -28,336 after 1 year service) + great benefits Shift patterns between 8am - 6pm Monday to Friday Start Date: 10th August This is an exciting opportunity for an experienced Contact Centre Advisor to join my Hemel Hempstead based client. Do you have experience working in a contact centre team who speak to existing customers? Are you organised and can work to deadlines? Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Contact Centre Advisor Manage Customer expectations and develop relationships with key stakeholders Talking to customers about their contract and getting an understanding of next steps Manage and coordinate customer interaction, in line with agreed processes and SLAs. Effectively manage the customer experience to ensure that issues are resolved efficiently. Promote the brand at all times by providing a customer centri... Permanent