https://jobs.co.uk/job/contact-centre-advisor-broadacres-housing-association--f8f2b9d1-7eb8-4946-a459-00647b17beaa RSS feed for Contact Centre Advisor at Broadacres Housing Association. en-gb Tue, 20 Oct 2026 21:20:28 GMT https://jobs.co.uk/job/contact-centre-advisor-broadacres-housing-association--f8f2b9d1-7eb8-4946-a459-00647b17beaa https://jobs.co.uk/job/contact-centre-advisor-broadacres-housing-association--f8f2b9d1-7eb8-4946-a459-00647b17beaa Sun, 18 Oct 2026 23:00:00 GMT Location: Romanby | Salary: £28852/annum £28,852.23per annum | Type: Permanent | Contact Centre Advisor   Contact Centre Advisor Northallerton  Perm Contract  Full time    The Role We''re looking for a Contact Centre Advisor to join our Contact Centre Team, resolving customer enquiries at the first point of contact and providing clear, efficient and effective information across phone, email, text and social media. What You''ll Do This is a varied role where you''ll handle a wide range of customer enquiries, work to resolve issues promptly and empathetically, maintain accurate records and collaborate with specialist teams to deliver an exceptional customer experience. Key Responsibilities -       Provide an exceptional customer experience across multiple contact channels, including phone, email, text and social media. -       Resolve enquiries at first point of contact wherever possible across repairs and maintenance, rent payments and recovery, lettings, anti-social behaviour, tenancy matters, developments, sales, damp and mould, hazards and complaints. -       Record accurate contact details and keep customer information up to date in the customer relationship management system. -       Work with colleagues, contractors, outside agencies and spe... Permanent