Contact Centre Advisor

Contact Centre Advisor Contact Centre Advisor Northallerton Perm Contract Full time The Role We''re looking for a Contact Centre Advisor to join our Contact Centre Team, resolving customer enquiries at the first point of contact and providing clear, efficient and effective information across phone, email, text and social media. What You''ll Do This is a varied role where you''ll handle a wide range of customer enquiries, work to resolve issues promptly and empathetically, maintain accurate records and collaborate with specialist teams to deliver an exceptional customer experience. Key Responsibilities Provide an exceptional customer experience across multiple contact channels, including phone, email, text and social media. Resolve enquiries at first point of contact wherever possible across repairs and maintenance, rent payments and recovery, lettings, anti-social behaviour, tenancy matters, developments, sales, damp and mould, hazards and complaints. Record accurate contact details and keep customer information up to date in the customer relationship management system. Work with colleagues, contractors, outside agencies and specialist teams to resolve complex enquiries while retaining ownership of the customer contact where appropriate. Respond to and administer complaints in line with Broadacres policies and procedures. Meet performance targets and service level agreements while complying with legislation, regulation and recognised best practice. Undertake ..... full job details .....