Contact Center Engineer RingCentral - German Speaking

Role: Contact Center Engineer (RingCentral) - German Speaking Location: Remote - UK Salary: £300 - £350 PD ?Profile We are working with a company that are globally recognised in what they do and are helping millions of people around the world live a better life. They are looking to add a RingCentral Engineer to their team on a 12-month contract to help with Contact Center platform configuration, development, customization, integration, and technical documentation to ensure overall system performance, accessibility, and usability. As a RingCentral Engineer, you will bring background in support of cloud contact center environments and technologies within the UCaaS and CCaaS space such as IVR, ACD, WFM, OmniChannel, Quality Management, interaction recording, CRM integrations, interaction routing, porting, number management, and security adherence. This position will identify key customer requirements and present contact center solutions, primarily with RingCentral with NICE CXone, that meet those requirements, and deliver on strategic contact center initiatives through planning, design proposals, developing POC''s, business partnership, vendor engagement and team partnership. Key Responsibilities Work collaboratively with business partners, vendors, and internal technical teams to design and transform the contact center cloud platform functionality and solutions to enhance the customer and end user experience as designated by the GCC team.Identify and prioritize the ..... full job details .....