Contact Care Supervisor

About The Role You will play an essential role within the branch support function helping us to be the largest distributor of pharmaceutical and healthcare products to our customers. As a Contact Centre Supervisor, you will be accountable for leading and coaching colleagues to drive team performance, ensuring that departmental key performance indicators (KPI''s) are exceeded and our customers receive an outstanding service. Together we will continue to deliver an efficient, safe and vital healthcare service to our customers. Natural progression from this role would be into a management role or you could look at moving into our Telesales team or other parts of the warehouse operation. You could also consider a Support Centre based role. Accountabilities: To be part of the largest distributor of pharmaceutical and healthcare products Working in fast paced team environment. Providing excellent customer service and leadership through having quality conversations with our customers colleagues Progression opportunities may require mobility and flexibility to travel within the AAH network. Ensure incoming calls are answered efficiently and effectively ensuring service levels are met e.g., 80% of all calls answered / calls answered within 30 seconds / Make decisions which positively affect all aspects of call centre performance that are aligned with our ICARE values Ensure the team deal with customer complaints within agreed parameters to avoid call breach Deal with customer ..... full job details .....