https://jobs.co.uk/job/consumer-service-advisor-berry-recruitment--d1aa5577-7d60-47c1-a9e0-9a98c847a9a3 RSS feed for Consumer Service Advisor at Berry Recruitment. en-gb Sun, 25 Oct 2026 02:59:07 GMT https://jobs.co.uk/job/consumer-service-advisor-berry-recruitment--d1aa5577-7d60-47c1-a9e0-9a98c847a9a3 https://jobs.co.uk/job/consumer-service-advisor-berry-recruitment--d1aa5577-7d60-47c1-a9e0-9a98c847a9a3 Thu, 22 Oct 2026 23:00:00 GMT Location: Banbury | Salary: £25000 - £27000/annum | Type: Permanent | Berry Recruitment are NOW hiring for a committed and experienced Consumer Service Advisor to work for a company in Banbury Role: Consumer Service Advisor Salary: -25,000 - -27,000 per Annum Location: Banbury Key Responsibilities of the Consumer Service Advisor: Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms. Follows through to resolution, carrying out outbound calls to end customers as and when required. Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy. Maintains accurate records inputting orders, monitoring and reporting on supply issues. Investigates queries and or refunds. Escalates when appropriate. Develops a vast knowledge of the full product range. Processes orders on behalf of our Keter sister companies. Coordinates Drop Ship activities with warehouses, carriers and third-party service providers. Monitors delivery performance, proof of delivery information, and delivery exceptions. Investigates delivery failures, transport-related issues and delivery queries through to... Permanent