https://jobs.co.uk/job/consumer-care-specialist-mfd-unora-healthcare-ltd--83169759-5cb8-4614-aa4f-04497dea279f RSS feed for Consumer Care Specialist (m/f/d) at Unora Healthcare Ltd. en-gb Sun, 18 Oct 2026 02:35:05 GMT https://jobs.co.uk/job/consumer-care-specialist-mfd-unora-healthcare-ltd--83169759-5cb8-4614-aa4f-04497dea279f https://jobs.co.uk/job/consumer-care-specialist-mfd-unora-healthcare-ltd--83169759-5cb8-4614-aa4f-04497dea279f Fri, 16 Oct 2026 11:53:22 GMT Location: Northampton | Salary: 10000-500000 Annual | Type: Permanent | Your Responsibilities The following outlines the main duties associated with the role. It is not an exhaustive list, and additional tasks may be required. Acting as a friendly, knowledgeable and trusted point of contact for consumers and Health Care Professionals (HCPs) Handling inbound calls and enquiries, understanding what each consumer needs and providing clear, helpful support Making outbound calls to support consumers with repeat orders and help ensure they have the products they need Managing and responding to enquiries across shared email mailboxes, ensuring queries are handled promptly and appropriately Registering new consumers onto the Unora Home Delivery Service and guiding them through the next steps of their journey Processing consumer orders accurately and efficiently, ensuring products are ordered and delivered in line with requirements Maintaining accurate, complete and compliant consumer records across systems Handling consumer information responsibly and in line with GDPR and company policies Working collaboratively with colleagues across the Contact Centre and wider Unora teams to deliver a consistent, high-quality service Working towards agreed service levels,... Permanent