Consumer Care Specialist (m/f/d)

Your Responsibilities The following outlines the main duties associated with the role. It is not an exhaustive list, and additional tasks may be required. Acting as a friendly, knowledgeable and trusted point of contact for consumers and Health Care Professionals (HCPs) Handling inbound calls and enquiries, understanding what each consumer needs and providing clear, helpful support Making outbound calls to support consumers with repeat orders and help ensure they have the products they need Managing and responding to enquiries across shared email mailboxes, ensuring queries are handled promptly and appropriately Registering new consumers onto the Unora Home Delivery Service and guiding them through the next steps of their journey Processing consumer orders accurately and efficiently, ensuring products are ordered and delivered in line with requirements Maintaining accurate, complete and compliant consumer records across systems Handling consumer information responsibly and in line with GDPR and company policies Working collaboratively with colleagues across the Contact Centre and wider Unora teams to deliver a consistent, high-quality service Working towards agreed service levels, quality standards and performance measures Using internal systems and databases to complete tasks, maintain accurate records and generate reports where required Following agreed schedules and actively participating in team meetings, huddles, reviews, workshops and training Looking for ..... full job details .....