https://jobs.co.uk/job/construction-customer-care-manager-hygrove-partners-ltd--7797f0e3-4c0c-4499-9562-2ba1c72c3f11 RSS feed for Construction Customer Care Manager at Hygrove Partners Ltd. en-gb Fri, 03 Jul 2026 18:05:38 GMT https://jobs.co.uk/job/construction-customer-care-manager-hygrove-partners-ltd--7797f0e3-4c0c-4499-9562-2ba1c72c3f11 https://jobs.co.uk/job/construction-customer-care-manager-hygrove-partners-ltd--7797f0e3-4c0c-4499-9562-2ba1c72c3f11 Thu, 02 Jul 2026 23:00:00 GMT Location: Wolverhampton | Salary: £50000 - £60000/annum Company Car | Type: Permanent | Job Title Customer Care Manager Location Wolverhampton (Office Based) Department Customer Care Reports To Operations Director Direct Reports Five Customer Care Coordinators/Administrators Company Size Approximately 600 employees Employment Type Full-Time, Permanent Role Purpose The Customer Care Manager is responsible for leading and developing the Customer Care department, ensuring the delivery of an efficient, professional and customer-focused aftercare service across all construction projects. Managing a team of five employees, the Customer Care Manager oversees the effective handling of customer enquiries, defects and complaints from project completion through the defects liability and warranty periods. Working closely with the Construction, Commercial, Technical and Sales departments, the post holder is responsible for driving service excellence, improving customer satisfaction and ensuring contractual and warranty obligations are fulfilled. This is a hands-on leadership role requiring excellent organisational skills, strong communication, sound commercial awareness and the ability to balance customer expectations with operational priorities. Key Responsibili... Permanent