Configuration Technical Administrator

About The Role

We are actively building diverse teams and welcome applications from everyone.Role:

Configuration Technical AdministratorLocation:

Birmingham - James House

(SCC operate hybrid working, which comprises of a mix of office and home working)Contract Type:

PermanentSalary Package:

Competitive salary

plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a yearHours:

9.00 am – 5.30 pm Monday – FridayInterview Process:

2-stage processWhy SCC?

An inclusive workplaceExcellent package: solid basic and company benefitsHybrid working and core hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe\''s largest privately-owned IT CompanyRole purpose

To transition customers IT build solutions and provide both customers and internal clients with an on-going administration support for configuration services, within the configuration centre.Key responsibilities

Transition customer solutions into the configuration centre within the agreed Service Level Agreement (SLA). Liaise with Customers and Group IT to setup Virtual Private Network (VPN) connections into the facility.Support and maintain the Configuration Centres internal infrastructure. Carry out patchwork activity for new customer and carry out changes to existing infrastructure.Monitor and pickup required tasks and ensure they are completed to the SLA.Create and technically vet procedures for all new customer solutions within the agreed SLA. Provide day to day support internally to the operational teams within SCC.Ensure all day-to-day office duties are completed to Business standards and to maintain a 3 day SLA as per ISO20000 accreditation.Adhere to the configuration centres ISO accreditations standards that support this job role /function.Comply with all Health and Safety requirements within the Configuration Centre.Create Specific Production Data Acquisition (PDA) project to capture customer data and create asset reports with IT, conforming to customer agreed standards.Technical vetting of configuration orders prior to scheduling.Liaise with PS and Sales force around Business as usual (BAU) and Project accounts. To escalate issues regarding SLA and Production to the management team.Skills and experience

Strong communication and presentation skills.Strong Administrative skills.Knowledge of multiple hardware/vendors i.e. Desktops/Laptops/Servers, HP/Lenovo etc.Knowledge of IT products essential, ideally accreditations such as MCSE, MCP.CompTIA Server+ (Advantageous) or demonstratable ability / experience in handling IT equipment in a similar role / Capacity.Understanding of network processes, ISO processes and procedures.Ability to follow documented procedures with precision and process in a timely manner.Must be able to obtain the Government and/or Police Security Levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts.About Us

SCC is Europe\''s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.We are an equal opportunities employerSCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.Diversity and Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/Sustainability at SCC - https://www.scc.com/sustainability-at-scc/Life at SCC - ..... full job details .....