Conference and Events Operations Manager - Excel London

Overview

Conference and Events Manager - Excel London, E16 1XL | Full-Time / Permanent£37,000

+ excellent benefits including healthcare, wellbeing support,

23 days'' annual leave

plus bank holidays, life assurance, meals on duty, and more.We’re looking for…We are seeking an experienced and motivated Conference and Events Operations Manager to join our team. This role is integral to ensuring the smooth delivery of conferences, exhibitions, and events, maintaining the highest standards of service and client satisfaction. The ideal candidate will bring strong leadership, operational expertise, and a passion for delivering memorable experiences.We are LevyLevy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events - from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.Conference and Events Manager - The roleAs a Conference and Events Operations Manager, you will oversee the day-to-day running of event operations, leading and developing your event team to deliver outstanding service. You will manage people, health and safety compliance, financial performance, and client relations, while driving operational excellence and supporting growth. This role requires a hands-on leader who can balance operational detail with each events unique vision.What we’re looking forLead, motivate, and develop the operations team to deliver exceptional service across all events.Ensure compliance with health, safety, and company regulations, embedding a strong safety culture.Manage financial performance through cost control, reporting and staff scheduling.Support client relationships with our Sales and Events Team, ensuring all requirements are met before, during, and after events.Take ownership of the planning of your events, liaising with all relevant internal departments to ensure that all areas of your event needs are met.Drive customer satisfaction initiatives and provide detailed feedback to continuously improve service.Uphold company standards, policies, and values, ensuring operational excellence at all times.Collaborate with internal teams, including sales, finance, logistics, and HR, to achieve shared goals.Key Attributes and Experience3-5 years’ experience in a demanding hospitality, events, or food and beverage environment (essential).Proven leadership skills, with the ability to inspire, coach, and develop a high-performing team.Strong client and customer focus with a passion for service excellence.Excellent communication and influencing skills, able to engage with stakeholders at all levels.Strategic thinker with the ability to adapt, innovate, and lead through change.Collaborative, enthusiastic, and solutions-focused approach.Experience in retail, conference and banqueting, or stand catering operations.What you’ll get in returnCompetitive salary with bonus and full company benefits23 days'' annual leave plus bank holidays, your birthday off, and a holiday purchase schemeHealthcare and wellbeing : Aviva Digicare, Medicash (dental, optical, therapy treatments)Mental health support : 24/7 Employee Assistance ProgrammeFamily benefits :2 days’ additional leave after returning from maternity leaveDay off for your baby’s first birthdayEnhanced family leavePerks and discounts :Shopping, entertainment, and travel discounts20% off Nuffield Health and 10% off PureGym membershipsFinancial wellbeing :Pension schemeLife AssurancePreferred rates on salary finance productsDevelopment opportunities :Professional subscriptionsOngoing training and structured career pathwaysMeals on duty includedWhy Join Us?Levy UK and Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.Together, we create unforgettable experiences - and shape the future of ..... full job details .....