Concierge Officer

To work within the Consultant Programme, engaging new and existing consultants within the firm with its various infrastructure, building sustainable personable relationships and promoting consultant wellbeing. The Consultant Concierge Officer will be part of helping to increase the retention and engagement rate of firm consultants with the business (both new and existing) and connect the various component departments of the firm s infrastructure and the programme itself together. The aim to ensure we deliver a support model that increases the level of Ease that those within the Consultant Programme experience. Leading to a Culture where they Love to Stay and become Brand Advocates . This role involves but is not limited to: Providing ongoing support to Consultants and Fee Earning Consultants to meet their needs through the new concierge model Manage open issues with agreed SLAs within the new ticket logging platform Provide the bridge between the Consultant / Fee Earning Consultant and Taylor Rose departments to ensure a seamless and high level of ease within the Customer Experience journey Complete all steps within the agreed governance to help drive insight and speed of resolutions improvements adopted as a department Completing the Consultant and Fee Earning Consultant new starter and leaver procedures as per assigned tickets Updating the Company website and Consultant and Fee Earning Consultant website profiles Updating and maintaining Consultant personnel records and ..... full job details .....