Concierge Assistant

Job Title: Concierge Assistant
Location: Mayfair, Central London
Hours: 42 hours per week (12-hour shifts, 3 days on, 3 days off rota — may change to accommodate business needs)
Salary: £31,590 per annum

Thomas Webb Recruitment is a specialist consultancy connecting premium residential developments with outstanding front-of-house professionals. We are currently seeking a motivated, polished, and proactive Concierge Assistant to join the team supporting a prestigious luxury development in Central London.

The Concierge Assistant will provide the highest level of personalised customer care and service to residents, internal employees, clients, and directors in line with agreed service standards and procedures. This role requires a highly engaged individual dedicated to delivering world-class service, responding promptly and decisively to every resident request.

Key Responsibilities

• Provide personalised, professional customer service to residents, clients, and internal teams
• Build and maintain strong working relationships with residents, colleagues, stakeholders, and service providers
• Take responsibility for daily pool testing (PH levels three times daily), logging results accurately
• Manage the logging, secure handling, and delivery of packages, post, and luggage
• Maintain cleanliness of external and lobby areas daily
• Assist Housekeeping with additional cleaning duties including pool floor, car gallery, and mews areas
• Maintain staff welfare and discipline according to company procedures
• Demonstrate excellent knowledge of all building areas, plant rooms, and service infrastructure
• Oversee contractors and external service partners working on-site, ensuring compliance and smooth operations
• Monitor security, reporting any concerns or breaches promptly to senior management or relevant authorities
• Handle emergencies calmly and professionally with diplomacy and clear communication
• Provide occasional cover for the entrance lobby as required
• Support compliance with the Building Safety Act 2022, ensuring a safe and secure environment
• Uphold health and safety standards, promptly reporting any risks or incidents
• Positively contribute to the resident experience and team environment

Candidate Requirements

• Previous experience as a Concierge or Luggage Porter in a 5-star residence or hotel environment
• Excellent written and verbal communication skills
• Ability to understand instructions and enforce directives when necessary
• Highly self-motivated with a strong eye for detail and dependability
• Immaculate appearance with excellent attendance
• Calm and responsive during emergency situations
• Strong team player with a positive attitude
• Commitment to punctuality and supporting team objectives
• Eligible to work in the UK

Remuneration and Benefits

• Salary: £31,590 per annum
• 18.5 days paid vacation per annum
• Employer pension contribution