Computer Technical Support Agent

Technical Support Agent/Customer Service Advisor Automotive SystemsLocation: Denham (work from the office) Hours: Monday Friday 7am 6pm, plus some Saturdays (shift system,hours splitted) Hourly Rate: £14.10 per hour (depending on experience)About the RoleOur client is partnering with a leading windscreen replacement service to deliver expert remote support for advanced driver assistance systems. As a Remote Technical Support Specialist, you will help ensure vehicle forward-facing cameras are correctly calibrated after windscreen replacement. Your work enables systems like lane-keeping assist, speed sign recognition, and emergency braking to function safely.This is a computer-based, remote role you do not need to be a qualified vehicle technician. A general interest or basic understanding of vehicles is helpful, but your main focus will be providing technical and customer support via remote connection tools.Key Responsibilities Connect remotely to vehicles using specialist tooling to perform ADAS camera calibrationProvide high-quality support to customers and service agentsTroubleshoot technical issues and ensure proper system configurationDocument cases and update ticketing systems accuratelyCollaborate with colleagues to maintain efficient workflow and resolve complex problems What We re Looking For Previous customer-facing experience (customer support experience desirable)Experience in technical support or IT service roles (highly desirable)Familiarity with remote support ..... full job details .....