Computer Engineer

Our client, a market-leading manufacturer in their sector, is looking to recruit a Computer Engineer to join their dynamic IT team. This is a fantastic opportunity to work in a fast-paced environment, providing 1st and 2nd line support to around 500 internal users across a wide range of IT systems and infrastructure.With a strong focus on staff development and retention, the company offers a comprehensive training program and a supportive work culture that encourages professional growth.Key Responsibilities: Provide 1st and 2nd line support for both hardware and software issuesTroubleshoot and resolve problems with PCs, servers, printers, scanners, mobile devices, and networksSupport Windows-based environments and manufacturing-specific IT systemsCollaborate with 1st and 3rd line teams to escalate and resolve more complex technical issuesPerform root cause analysis to prevent recurring issuesMaintain and update IT documentation, including asset registers and user guidesAssist with IT projects, system upgrades, and rolloutsSupport network infrastructure including switches, routers, and Wi-FiEnsure compliance with IT security and data protection policies What We''re Looking For: Experience in 1st and 2nd line IT support rolesStrong troubleshooting skills with PCs, laptops, printers, and barcode scannersExcellent communication skills able to explain technical issues clearly to non-technical usersAbility to manage priorities in a fast-paced environmentExposure to manufacturing ..... full job details .....