Compliance Officer

Compliance OfficerBased in Manchester City Centre Paying up to 32,000 DOE 5 days on site I''m recruiting on behalf of a client who is looking to appoint a Compliance Officer.This is a great opportunity for someone with a keen eye for detail and an interest in sales quality, customer outcomes and regulatory compliance. Working closely with the Head of Risk and Compliance and the wider management team, you''ll play an important role in ensuring sales and customer service activity meets the required standards and follows the correct procedures.You''ll be responsible for reviewing calls, assessing sales activity, identifying areas of concern and helping the business maintain high standards across its operations. You''ll also have the opportunity to influence improvements by highlighting trends, sharing feedback and working with colleagues to address any issues identified. The RoleReviewing sales journeys and customer interactions to ensure they meet internal procedures, quality standards and relevant regulatory requirements.Carrying out quality checks on Business Development Managers, assessing their performance against agreed criteria.Monitoring sales and customer service calls, providing fair, accurate and constructive feedback.Identifying and documenting potential compliance breaches, conduct concerns and weaknesses in existing processes, escalating these where necessary.Maintaining clear assessment records and preparing reports on findings, recurring issues, emerging risks ..... full job details .....