Compliance & Operations Coordinator

We are currently recruiting for an experienced administrator to provide seamless support to both the Compliance and Contracts teams. The role spans onboarding, background checks, contract and Statement of Work (SOW) administration, invoicing instructions, and day-to-day operational tasks.

Acting as first-line support for internal and external stakeholders and covering colleagues'' absence, you''ll maintain accurate records in the CRM and associated systems, keep trackers up to date, and help drive continuous process improvements across Operations.

Key Responsibilities

Compliance & Onboarding

• Receive candidate information from consultants; follow up on missing data.
• Send onboarding packs and criminal-check applications.
• Verify Right-to-Work (RTW) documents and perform visa checks online.
• Create and maintain candidate profiles and new roles in the CRM.
• Conduct background checks to client guidelines, compile completed reports, and update consultants daily.
• Liaise with umbrella companies to ensure compliance and negotiate terms when needed.
• Chase vendors to expedite criminal checks; research foreign-jurisdiction checks when applicable.
• Provide first-line support on onboarding and contract queries from candidates.
• Perform passport video calls and produce employee reference letters.

Contracts & SOW Administration

• Draft, review, and update SOWs and contract documentation in line with policy and legal requirements.
• Maintain accurate invoicing instructions; coordinate with Finance to resolve discrepancies.
• Track contracts end-to-end - updating workflow management trackers & CRM.
• Manage intake and feedback forms, ensuring actions are captured and closed.
• Generate periodic reports on contract status, placement metrics, and operational KPIs for management review.

Operational & Administrative Support

• Monitor shared inboxes and Delivery Team requests, prioritising tasks to meet SLAs.
• Produce monthly and ad-hoc compliance and contracts reports.
• Maintain all trackers and documentation with a "single source of truth" mindset.
• Provide absence cover for Compliance, Contracts - handling urgent queries, updating systems, and keeping stakeholders informed.
• Act as a central point of contact for consultants, clients, vendors, and internal teams regarding compliance or contract matters.

We''re looking for someone who is:

• Organised - able to manage multiple tasks, meet deadlines, and keep work accurate.

• Detail-focused - spots errors and keeps records up to date.

• A strong communicator - clear and confident when speaking or writing to clients, candidates, and colleagues.

• Tech-savvy - confident with Microsoft Office, CRMs, and online checking tools.

• Process-minded - follows compliance steps carefully and knows when to raise issues.

• A problem-solver - stays calm under pressure and finds practical solutions.

• Professional and trustworthy - maintains confidentiality at all times.

• Reliable - with a positive atitude to work.

Experience:

• Admin, compliance, or contracts work (ideally in recruitment or similar).

• Knowledge of Right-to-Work, visa, and background checks is a plus but not essential.