Completions Manager - Mortgages

A mortgage isn''t complete when the offer is issued - it''s complete when the customer gets the keys.We''re looking for a Completions Manager who can lead our mortgage completions journey, keeping teams focused, cases moving and customers and brokers at the heart of every decision.Do you thrive on creating efficient processes, solving problems and leading a team in a fast-paced lending environment?If you''re ready to make a real impact at the final stage of the mortgage journey, apply today and let''s grow together at West One Loans.Key AccountabilitiesBe responsible for the Mortgage Division completions covering Buy to Let, First Charge Residential Mortgages and Second Charge Mortgages.Develop staff and promote self-improvement within the team.Attend meetings with the senior management team ensuring accurate estimated figures are provided for the month''s completions.Maintain and review all internal process documents ensuring the relevant information is captured for all processes.Take ownership of UAT testing requirements of the business, ensuring the operating system functions as required.Ensure adequate QA processes are in place and provide quarterly feedback to the Operational Team Manager.Conduct Quarterly One-to-Ones with Team Leaders and ensure all training/development needs are met.Prepare and deliver 6 monthly/Yearly appraisals.Monitor and manage upcoming expiration of documents and offers.Maintaining a pipeline of cases, overseeing cases from offer through to ..... full job details .....