Completions Case Manager

Are you someone who enjoys taking ownership, keeping things moving and making sure every detail is taken care of? Do you thrive in a fast-paced mortgage environment where organisation, attention to detail and great service are key to turning an offer into a completed loan? If you''re ready to take ownership of cases from offer through to completion and make a real difference to the broker and customer experience, this could be the perfect opportunity. Apply today and let''s grow together at West One Loans. Key Accountabilities Monitor and manage upcoming expiration of documents and offers. Maintaining a pipeline of cases, overseeing cases from offer through to completion. Update all relevant systems to maintain management information. Work closely with the underwriting team to effectively manage the post offer caseload. Process incoming completion documentation either via post, email etc. Provide daily/weekly/monthly completion forecasts to line manager. Provide concise and accurate updates to brokers and solicitors. Proactively chase brokers for outstanding requirements. Build good relationships with 3rd party suppliers that are integral to the growth for WOSL including brokers and solicitors. All work is to be carried out in accordance with Enra Specialist Finance policies and procedures. Skills and Competencies Ability to work as part of a team. Pass internal competency tests post induction. Excellent Organisation skills. High attention to ..... full job details .....