https://jobs.co.uk/job/complaints-team-leader-mmp-consultancy--e36490b2-29aa-4d7f-9ef2-8a143122afd3 RSS feed for Complaints Team Leader at MMP Consultancy. en-gb Thu, 21 May 2026 22:12:18 GMT https://jobs.co.uk/job/complaints-team-leader-mmp-consultancy--e36490b2-29aa-4d7f-9ef2-8a143122afd3 https://jobs.co.uk/job/complaints-team-leader-mmp-consultancy--e36490b2-29aa-4d7f-9ef2-8a143122afd3 Tue, 19 May 2026 11:53:02 GMT Location: London | Salary: 48000.00-48000.00 Annual | Type: Temporary | MMP Consultancy are working with a fantastic organisation to recruit a Complaints Team Leader to join them on a temporary contract based in South East London. Salary Equivalent: 48,314 Per AnnumPlease note, this position offers Hybrid working. Responsibilities:Lead the Complaints team, supervising the day-to-day operations of the team and acting as the line manager for the Officers.To lead day-to-day engagement with the Housing Ombudsman''s ServiceTo impartially investigate, and resolve complaints received, in accordance with our internal policies, procedures, and regulatory obligations.Assist services to resolve issues and promote shared learning, leading to service improvements.Ensure the client meets its statutory obligations in handling complaints and that the Housing Ombudsman Complaint Handling Code is adhered to.To embody values of customer at the heart, appreciating difference, responsible and accountable, and empowering peopleConsistently and impartially apply the clients'' complaints policies and procedures and maintain comprehensive knowledge of other internal policies and procedures, as well as industry guidance and best practices as required to investigate and resolve ... Temporary