https://jobs.co.uk/job/complaints-team-leader-huntress-maidstone--c3e1b116-a425-48e7-a169-9898f05e6643 RSS feed for Complaints Team Leader at Huntress - Maidstone. en-gb Sat, 12 Sep 2026 18:03:37 GMT https://jobs.co.uk/job/complaints-team-leader-huntress-maidstone--c3e1b116-a425-48e7-a169-9898f05e6643 https://jobs.co.uk/job/complaints-team-leader-huntress-maidstone--c3e1b116-a425-48e7-a169-9898f05e6643 Sat, 12 Sep 2026 11:51:13 GMT Location: London | Salary: 45000.00-45000.00 Annual | Type: Temporary | Complaints Team Leader Location: LondonSalary: 45,000 per annumContract Type: Temp-to-PermHours: Full time, hybrid About the role We''re recruiting on behalf of our client, for a Complaints Team Leader to manage and develop a team of Complaints Officers. You''ll lead a high-performing team resolving customer complaints, driving process improvements, and delivering excellent customer outcomes in a fast-paced, regulated environment. What you''ll be doing: Managing, supporting, and developing a team of Complaints Officers against KPIs and FCA standardsUsing data and technology to identify trends, improve efficiency, and drive continuous improvementLeading on escalated or high-risk complaints, ensuring high standards of professionalism and judgementBuilding strong relationships across the business to translate feedback into meaningful changeEnsuring robust quality assurance and consistent decision-making across the teamKeeping up to date with FCA and DISP regulations and best practice What we''re looking for: Experience leading teams in a fast-paced, regulated financial services environmentA track record of developing high-performing, customer-focused teamsComfortable using data and t... Temporary