https://jobs.co.uk/job/complaints-team-leader-ccp--8c0017b6-b482-4f0e-957e-0a9fe2e761f3 RSS feed for Complaints Team Leader at CCP. en-gb Thu, 25 Jun 2026 05:03:55 GMT https://jobs.co.uk/job/complaints-team-leader-ccp--8c0017b6-b482-4f0e-957e-0a9fe2e761f3 https://jobs.co.uk/job/complaints-team-leader-ccp--8c0017b6-b482-4f0e-957e-0a9fe2e761f3 Wed, 24 Jun 2026 11:52:37 GMT Location: Birmingham | Salary: 30.00-30.00 Hourly | Type: Permanent | Title: Complaints Team LeaderPay: £30 per hour (Via Umbrella - All inclusive)Location: Birmingham (Central location - Plenty of transport options)Hours: Mon - Fri (9-5)Working Pattern: Fully onsite for the first 4-6 weeks, then hybridCCP are recruiting for an experienced Complaints Team Leader to join a leading Housing Association in Birmingham on an initial 3-month temporary contract, with strong potential for extension or a permanent position for high performers.Key Requirements:Proven experience leading a complaints teamEssential experience managing Ombudsman complaints (preferably Housing Ombudsman)Strong performance management and coaching skillsAbility to quickly build relationships and motivate a new teamExperience improving service standards and driving team performanceThe Role:You''ll lead a busy complaints function, ensuring Ombudsman and customer complaints are handled effectively, on time, and to a high standard. This is a hands-on leadership role where you''ll coach your team, manage performance, and drive continuous improvement.What''s on Offer:£30 per hourImmediate startHybrid after initial settling in period (4-6 weeks)Initial 3-month contractPotential for extension... Permanent