https://jobs.co.uk/job/complaints-support-officer-diamond-blaque-hr-solutions--04e0cc2a-ba6c-4dbc-8d36-9a0b216928e9 RSS feed for Complaints Support Officer at Diamond Blaque HR Solutions. en-gb Sat, 02 May 2026 06:13:01 GMT https://jobs.co.uk/job/complaints-support-officer-diamond-blaque-hr-solutions--04e0cc2a-ba6c-4dbc-8d36-9a0b216928e9 https://jobs.co.uk/job/complaints-support-officer-diamond-blaque-hr-solutions--04e0cc2a-ba6c-4dbc-8d36-9a0b216928e9 Thu, 09 Apr 2026 23:00:00 GMT Location: Romanby | Salary: £14.13 - £17.61/hour | Type: Contract | Description Our local government clients in North Yorkshire seek a Complaints Support Officer to be responsible for receiving complaints, compliments, MP enquiries, and other enquiries. Assess each case to ascertain appropriate action and who is to be involved, referring more complex cases to the Senior Officers. Advise senior staff at an early stage of any potentially serious, sensitive or controversial matters arising. Maintain an active caseload of complaints and enquiries, including liaison (staff, customers, elected members, etc.); investigation; research; referral, where appropriate; and response. Responsibilities Monitor the progression of cases, ensuring timescales and quality standards are met. Provide advice and guidance on complaints and other representations to service users, members of the public, staff, partner agencies, and others. Provide statistical information in appropriate formats, including monthly MP enquiry performance reports and performance reports to the Management Board, as well as any ad hoc requests from officers. Support the Senior Officers to produce performance reports to identify service improvements and lessons learned. Handle or refer Freedo... Contract