Complaint''s Specialist

Portfolio are proud to represent our client, a global software company, in their search for a Customer Solutions Specialist. This is an integral role for clients who have a complaint that has not yet been resolved. You will have experience of providing high levels of client care and a strong customer service background to understand a clients issue and rectify it. We are looking for someone who likes to solve problems and retain customers whilst maintaining a professional manner. If you have a solid customer service background and are looking for a new challenge, apply today and we''ll be in touch!PurposeIn a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business''s Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Day-to-day responsibilities include but are not limited to the below:Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raisedRecord accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be producedTake ownership of technical and ..... full job details .....