Complaints Specialist

The CompanyAn established and growing automotive finance provider, known for excellent customer service and long-term client relationships. A values-led culture and a supportive team environment make this a great place to build your career.The RoleJoin the Credit Operations team as a Complaints Specialist, managing regulated complaints and complex enquiries. You''ll ensure full compliance with FCA, FOS, and GDPR standards while helping customers reach fair and timely resolutions.Key responsibilities:Manage written and verbal complaints within FCA timeframesHandle third-party queries and SARsMaintain accurate case recordsLiaise with internal teams and external partnersOwn each case from start to resolutionMeet personal and team KPIsAbout YouYou''re experienced, empathetic, and confident handling complaints in a regulated setting. A strong communicator who thrives under pressure and takes pride in delivering fair outcomes.Requirements:2+ years in complaints handling (financial services)Automotive finance experience (essential)Strong knowledge of FCA/FOS/GDPR rulesExcellent written and verbal skillsStrong attention to detail and case management experienceProficient in MS Word and ExcelWhat''s on OfferCompetitive salary + bonusPension, healthcare, and benefitsCareer development supportFriendly, inclusive team cultureApply now to join a trusted business where your work makes a real difference. ..... full job details .....