https://jobs.co.uk/job/complaints-specialist-rd-financial-recruitment--2655bc9b-be3e-44ad-92e6-7196747e6dfa RSS feed for Complaints Specialist at RD Financial Recruitment. en-gb Mon, 07 Sep 2026 22:52:10 GMT https://jobs.co.uk/job/complaints-specialist-rd-financial-recruitment--2655bc9b-be3e-44ad-92e6-7196747e6dfa https://jobs.co.uk/job/complaints-specialist-rd-financial-recruitment--2655bc9b-be3e-44ad-92e6-7196747e6dfa Mon, 07 Sep 2026 11:51:45 GMT Location: Slough | Salary: 10000-500000 Annual | Type: Permanent | The Company An established and growing automotive finance provider, known for excellent customer service and long-term client relationships. A values-led culture and a supportive team environment make this a great place to build your career. The Role Join the Credit Operations team as a Complaints Specialist, managing regulated complaints and complex enquiries. You''ll ensure full compliance with FCA, FOS, and GDPR standards while helping customers reach fair and timely resolutions. Key responsibilities: Manage written and verbal complaints within FCA timeframes Handle third-party queries and SARs Maintain accurate case records Liaise with internal teams and external partners Own each case from start to resolution Meet personal and team KPIs About You You''re experienced, empathetic, and confident handling complaints in a regulated setting. A strong communicator who thrives under pressure and takes pride in delivering fair outcomes. Requirements: 2+ years in complaints handling (financial services) Automotive finance experience (essential) Strong knowledge of FCA/FOS/GDPR rules Excellent written and verbal skills Strong attention to detail and case managemen... Permanent