https://jobs.co.uk/job/complaints-specialist-cca-recruitment-group--7ef3606f-ed8b-4bfb-aa7f-f4436e9d4424 RSS feed for Complaints Specialist at CCA Recruitment Group. en-gb Sat, 18 Jul 2026 01:50:16 GMT https://jobs.co.uk/job/complaints-specialist-cca-recruitment-group--7ef3606f-ed8b-4bfb-aa7f-f4436e9d4424 https://jobs.co.uk/job/complaints-specialist-cca-recruitment-group--7ef3606f-ed8b-4bfb-aa7f-f4436e9d4424 Fri, 17 Jul 2026 11:51:46 GMT Location: Altrincham | Salary: 26228.00-26228.00 Annual | Type: Permanent | Role: Complaints Specialist Location: Altrincham (Fully Office Based) Salary: 26,228 + Bonus (up to 1,200 per year) + Excellent Benefits Hours: 37.5 hours per week Shifts: Monday-Friday between 8am-6pm, plus 1 weekend day every 3 weeksResolving Problems. Restoring Trust. Making Every Outcome Count.This is an opportunity for an experienced Complaints Specialist to take ownership of our most complex customer cases, turning challenging experiences into positive outcomes.As a Complaints Specialist, you''ll investigate customer complaints and escalations, identify root causes, and deliver fair, thoughtful resolutions that protect both our customers and our reputation. Working closely with teams across the business, you''ll play a key role in ensuring every customer receives a professional, empathetic, and effective service.We''re looking for someone who thrives on investigation, enjoys solving complex problems, and is passionate about delivering excellent customer outcomes.About the Complaints Specialist Role As part of the Customer Resolutions team, you''ll manage a range of customer complaints from initial investigation through to resolution. You''ll review customer interactions, gat... Permanent