Complaints Review Officer

Hybrid Working (3-4 Days per Week in the Office) Complaints Review Officer Complaints Reviews Officer - Local AuthorityWe are currently recruiting for an experienced Complaints Reviews Officer to join a busy Local Authority team in East London on an ongoing contract basis. This is an excellent opportunity for a complaints professional with experience investigating complex complaints, conducting reviews, and producing high-quality responses within a local authority, housing, public sector, or customer service environment. Complaints Review Officer The RoleYou will be responsible for managing and reviewing complex complaints, ensuring that investigations are conducted thoroughly, fairly, and in line with corporate policies, procedures, and statutory requirements. Working closely with service departments and senior stakeholders, you will provide independent complaint reviews, identify service improvements, and help ensure excellent customer outcomes. Key Responsibilities Complaints Review Officer Investigate and review complex complaints and escalated cases. Prepare detailed complaint responses and review reports. Ensure complaints are handled in accordance with corporate procedures and timescales. Liaise with service managers and stakeholders to gather evidence and information. Identify service failures and make recommendations for improvement. Monitor complaint trends and contribute to service improvement initiatives. Maintain accurate case records and management ..... full job details .....