https://jobs.co.uk/job/complaints-review-officer-grade-i-housing-one-world-recruitment-ltd--439a45a1-07cd-43d0-b3f4-af1eb3d5036c RSS feed for Complaints Review Officer (Grade I) - Housing at One World Recruitment Ltd. en-gb Wed, 26 Aug 2026 04:43:46 GMT https://jobs.co.uk/job/complaints-review-officer-grade-i-housing-one-world-recruitment-ltd--439a45a1-07cd-43d0-b3f4-af1eb3d5036c https://jobs.co.uk/job/complaints-review-officer-grade-i-housing-one-world-recruitment-ltd--439a45a1-07cd-43d0-b3f4-af1eb3d5036c Tue, 25 Aug 2026 11:55:13 GMT Location: London | Salary: 10000-500000 Annual | Type: Permanent | 1. Support the Team Leader in the delivery of a high quality complaints service to customers and the Council. Dealing with complex and multi-faceted housing complaints and enquiries. Respond to customer''s complaints, Mayors and Members enquiries and work to regain their trust by taking prompt and appropriate actions to put things right. 2. Undertake investigations and provide effective and timely resolution to complaints, Mayoral and Member enquiries in line with the Council and Ombudsman''s expectations, whilst ensuring excellent customer service is delivered. 3. Identify complaint themes, patterns and trends and recommend corrective actions that can improve the service. Provide support in the production of performance reports for the Senior Management Team. 2 ROLE REQUIREMENTS: 1. Draw on knowledge of the Housing Options Service area functions, policies and procedures to thoroughly investigate and respond to stage one complaints and members enquiries in a timely manner, whilst taking relevant legislation and statutory obligation into consideration. 2. To ensure Complaints, Mayors and Members Enquiries are investigated fairly and impartially, using evidence based approach to ... Permanent