Complaints Resolution Partner

A place to create moments that matter Salary: £15,439 per annum (FTE £30,878 per annum, £16.97 per hour) Location: Hybrid, Peterborough (fully onsite during training) Contract: 9 month fixed term, part time (17.5 hours per week) Hours: 4 4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday Friday Thousands of families rely on our client for a safe, affordable home. As the housing crisis deepens, the work they do has never been more important. They believe everyone deserves a place to call home, and that belief drives everything they do. Together, they champion their customers, support them and drive positive change. For a career that makes a meaningful impact, this is the place to be. About the role Our client is looking for a customer focused, curious and resilient Complaints Resolution Partner to join their busy team. You''ll support customers when things haven''t gone as expected and help turn difficult moments into positive outcomes. You''ll investigate issues thoroughly, working with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism. Working in a fast paced environment, you''ll manage multiple cases, keep customers updated, and meet regulated timescales. You''ll ensure compliance with Housing Ombudsman requirements while maintaining a calm, solution focused approach. By following policy and identifying learning opportunities, you''ll help deliver ..... full job details .....