Complaints Resolution Partner

Salary: £31,805 per annum (£17.48 per hour)Location: Hybrid, Peterborough (fully onsite during training)Contract: Permanent, full-time Hours: 35 hours per week, Monday to Friday between 8am and 6pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important It''s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be About the roleWe''re looking for a customer-focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven''t gone as expected and helping turn difficult moments into positive outcomes. You''ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well-written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported. You''ll be working in a fast-paced environment, managing multiple cases at once and keeping customers updated throughout the process. You''ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while ..... full job details .....