Complaints Resolution Officer

Title: Complaints Resolution Officer Contract Type: Permanent and Fixed term contracts Hours: Full time, 35 hours, Monday - Friday, 8am-6pm Salary: 34,381per annum (London weighted salary) or 30,386 per annum (Regional salary) Grade: 6 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 8 th October 2026 Interview process: Assessment and 2 stage interviewPlease click here for the role profile - Complaints Resolution Officer.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous applicants may not apply. LandQ reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with LandQ in the previous 24 months Are you passionate about delivering outstanding customer service and turning challenging situations into positive outcomes? Do you thrive in a fast-paced environment where empathy, investigation, and problem-solving skills can make a real difference to customers'' lives?Join ..... full job details .....