Complaints Resolution Officer

Complaints Resolution Officer Permanent 35,000 - 36,000 Northampton, HybridHamilton Woods Associates have been engaged by a renowned social housing provider in Northampton, to recruit to a Housing Complaints Officer on a permanent basis.The role will require occasional travel into the office, roughly once a month.Responsibilities of the Complaints Officer:Manging a caseload of complaintsEnsuring thorough and consistent investigations into complaintsProviding formal written responsesProviding clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints processCollating information and accurately updating systemsRecording and following up on complaintsProviding analysis and report findings to senior management on complaints and dissatisfaction Requirements of the Complaints Officer includes:Experience working within complaintsFull driving licence and access to a vehicleBasic DBS check To be considered for this exciting role, please contact Connor Lamb - Recruitment Consultant at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful. ..... full job details .....