Complaints Resolution Officer

BDS Recruitment are currently looking for Complaints Resolution Officer to work with a well know Housing Association in the Exeter area to handle customer feedback, including complaints and compliments, with professionalism and care. Main duties will include Tailor support services to proactively reduce complaints and increase customer satisfaction. Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions. Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards. Review customer feedback to develop actionable improvement plans and support a high-performance team culture. Hours per week: Monday- Friday 9am- 5pm Hybrid working option available 2/3 days per week Contract; 6 months FTC- potential to extend following this Pay rate: 17.23ph PAYE- 22.40 Apply now for immediate ..... full job details .....