https://jobs.co.uk/job/complaints-resolution-officer-adecco--b8cd6f3b-7a2e-4822-af3a-712d780cfd62 RSS feed for Complaints Resolution Officer at Adecco. en-gb Fri, 25 Sep 2026 03:13:40 GMT https://jobs.co.uk/job/complaints-resolution-officer-adecco--b8cd6f3b-7a2e-4822-af3a-712d780cfd62 https://jobs.co.uk/job/complaints-resolution-officer-adecco--b8cd6f3b-7a2e-4822-af3a-712d780cfd62 Wed, 23 Sep 2026 23:00:00 GMT Location: Ealing | Salary: £23.05 - £30.09/hour | Type: Temporary | Adecco is recruiting on behalf of a London Local Authority for an experienced Complaints Resolution Officer to join their Housing team. Perceval House, Ealing -23.05 per hour PAYE / -30.09 per hour Umbrella 35 hours per week | Monday to Friday Temporary Assignment initially for 3 months This is an excellent opportunity for a customer-focused professional with strong complaint handling experience to make a positive impact for residents and help drive service improvement. The Role You will take ownership of a caseload of housing complaints, ensuring residents receive timely, fair and high-quality responses. Working closely with housing services, managers and key stakeholders, you will investigate complaints, draft responses and identify learning opportunities to improve service delivery. Key Responsibilities Manage and resolve a caseload of housing complaints from receipt through to final response. Investigate complaints thoroughly, gathering evidence and liaising with service teams. Draft clear, comprehensive and professional complaint responses. Provide support and guidance to residents throughout the complaints process. Ensure complaints are logged, tracked ... Temporary