https://jobs.co.uk/job/complaints-resolution-lead-rg-setsquare--03f66800-1a49-4005-8d0b-f961f38f041d RSS feed for Complaints Resolution Lead at RG Setsquare. en-gb Tue, 26 May 2026 07:09:49 GMT https://jobs.co.uk/job/complaints-resolution-lead-rg-setsquare--03f66800-1a49-4005-8d0b-f961f38f041d https://jobs.co.uk/job/complaints-resolution-lead-rg-setsquare--03f66800-1a49-4005-8d0b-f961f38f041d Mon, 27 Apr 2026 23:00:00 GMT Location: Sittingbourne | Salary: £26.86/hour | Type: Temporary | Are you in search of a temporary yet fulfilling role? Look no further! We''re thrilled to offer an exciting position for our client based in Sittingbourne who are looking to appoint a Complaints Resolution Lead for the 3 months ongoing, at the rate of -26.86 per hour umbrella Job responsibilities The role Reporting to the Complaints Resolution Manager you will be responsible for resolving customer complaints. You`ll deliver a great complaints experience in line with regulatory standards. As a Complaint Lead you will play a key role in identifying and sharing learning opportunities for service improvement. The location You''ll be based at one of our main offices in either Farringdon, Croydon, Isle of Wight, Maidstone or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager. What you''ll be doing: Deliver a great complaints experience in line with the Housing Ombudsman''s and regulatory code. Provide a customer-focused responsive service for residents/customers you assist with a complaint. Reviewing, investigating, and responding to all concerns raised in a way that is positive and helpful, maximising early resolut... Temporary