https://jobs.co.uk/job/complaints-officer-waste-management-connect2dudley--85a05e8c-fae3-44a6-a8a5-7d18ae0ac9eb RSS feed for Complaints Officer- Waste Management at Connect2Dudley. en-gb Sun, 24 May 2026 22:12:14 GMT https://jobs.co.uk/job/complaints-officer-waste-management-connect2dudley--85a05e8c-fae3-44a6-a8a5-7d18ae0ac9eb https://jobs.co.uk/job/complaints-officer-waste-management-connect2dudley--85a05e8c-fae3-44a6-a8a5-7d18ae0ac9eb Sun, 26 Apr 2026 23:00:00 GMT Location: Dudley | Salary: Negotiable | Type: Temporary | Dudley Council is currently hiring an experienced complaints officer on temporary basis for a period of 8 weeks. Job Role: Act as the lead for customers contacting Dudley Council Waste via telephone, email and social media delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding the Council values and behaviours. Duties: * Handle inbound customer contacts via calls * Provide accurate information, resolve service queries, and guide customers through digital tools and processes * Manage customer complaints with empathy, ownership, and professionalism * Maintain and update customer account records in line with procedures and actions taken * Identify service improvement opportunities and provide feedback to enhance the customer experience * Advocate and educate customers on digital tools and services * Adhere to regulatory waste requirements Requirements: Excellent communication and active listening skills Strong customer focus with passion for helping and problem-solving Comfortable using digital systems and tools with ability to grasp new technology Resilient and adaptable with a positive attitude ... Temporary