https://jobs.co.uk/job/complaints-officer-venn-group--971ea6e9-67ba-4e41-ac70-13f2c5bd4feb RSS feed for Complaints Officer at Venn Group. en-gb Wed, 10 Jun 2026 14:26:12 GMT https://jobs.co.uk/job/complaints-officer-venn-group--971ea6e9-67ba-4e41-ac70-13f2c5bd4feb https://jobs.co.uk/job/complaints-officer-venn-group--971ea6e9-67ba-4e41-ac70-13f2c5bd4feb Tue, 09 Jun 2026 11:53:04 GMT Location: London | Salary: 25.00-25.00 Hourly | Type: Temporary | Complaints Officer - London ICB£25 per hour (Umbrella) 3-Month Contract Hybrid (London-based)Start Date: ASAPAre you an experienced Complaints Officer with a passion for improving patient experience? A London Integrated Care Board (ICB) is seeking a skilled professional to join its team on a 3-month interim basis, supporting the effective handling and resolution of complaints across local health services.Please only apply for this role if you have previous experience working within Complaints in the NHS, your application will unfortunately not be considered otherwise.The RoleAs a Complaints Officer, you''ll play a key role in ensuring that patient concerns are managed with compassion, transparency, and efficiency. You''ll investigate complaints, coordinate responses with providers and clinical teams, and support learning and service improvement.This is an opportunity to make a direct impact on the quality of care delivered across London.What You''ll Be DoingManaging a caseload of NHS complaints from first contact to final responseConducting investigations and gathering information from internal and external stakeholdersDrafting high-quality, empathetic written responsesLiaising wit... Temporary