Complaints Officer

Our Vacancy We have an exciting opportunity for a Complaints Officer to join our Contracts and Compliance Team. This role plays a vital part in ensuring our customers receive a high-quality service by managing complaints, resolving enquiries, and providing essential administrative support across our repairs and maintenance functions. As a key point of contact for customers, contractors and colleagues, you''ll help deliver positive outcomes, maintain accurate records, and support continuous service improvement through customer feedback and effective communication. What you''ll do As our Complaints Officer, you''ll be the first point of contact for complaints and escalations, working closely with customers, contractors and internal teams to resolve issues efficiently and professionally. You''ll investigate and respond to complaints, produce clear written correspondence, maintain accurate audit trails, and ensure customer contact is achieved within agreed timescales. You''ll also support the team with repairs enquiries, data collection for audits, administration tasks, and the ongoing improvement of services through effective reporting and customer feedback. What You''ll Need We''re looking for someone with strong administrative experience and excellent communication skills, who is confident managing customer queries through a variety of channels. You''ll have a good standard of education, including GCSE English and Maths, alongside strong Microsoft Office skills and ..... full job details .....