https://jobs.co.uk/job/complaints-officer-the-oyster-partnership--0e94957e-bac0-499b-a26b-389050a95fc7 RSS feed for Complaints Officer at The Oyster Partnership. en-gb Mon, 25 May 2026 03:33:45 GMT https://jobs.co.uk/job/complaints-officer-the-oyster-partnership--0e94957e-bac0-499b-a26b-389050a95fc7 https://jobs.co.uk/job/complaints-officer-the-oyster-partnership--0e94957e-bac0-499b-a26b-389050a95fc7 Fri, 22 May 2026 11:52:33 GMT Location: London | Salary: 20.00-20.00 Hourly | Type: Temporary | Complaints Officer South London Hybrid Working We are currently recruiting for an experienced Complaints Officer to join a customer-focused housing organisation in South London. This is an excellent opportunity for someone with strong customer service and complaint handling experience to play a key role in ensuring residents receive a professional, fair, and efficient complaints service in line with the Housing Ombudsman Complaint Handling Code. Key responsibilities include: Managing and administering formal complaints through a CRM system Monitoring complaint progress and ensuring deadlines are met Supporting managers with complaint responses and resolutions Maintaining accurate records, reports, and complaint trackers Liaising with residents, contractors, and internal departments Supporting Housing Ombudsman case management and evidence collation Assisting with complaints learning, service improvement initiatives, and customer engagement activities Producing reports and trend analysis relating to complaints and compensation The successful candidate will have: Previous experience within complaints, customer service, or housing environments Strong written and verbal communicatio... Temporary