Complaints Officer (parking Services)

About the Role:
One of my local governmet clients is seeking a highly organised and experienced Complaints Officer to join its Parking Debt and Complaints Team. This role is essential in supporting the council''s commitment to delivering a responsive and effective service within Parking Services and Network Management.

Key Responsibilities:

• Responding to complaints, member enquiries, and PCN (Penalty Charge Notice) appeals, particularly at the Warrant of Control stage.

• Preparing and responding to legal documents such as Statements of Truth (SOT), N244 applications, and liaising with the Traffic Enforcement Centre (TEC) and County Courts.

• Managing communications with Enforcement Agents, and addressing issues related to Breathing Space and Debt Relief Orders (DRO).

• Monitoring and reconciling parking income and agent performance.

• Handling Stage 1 complaints and case correspondence efficiently and professionally.

• Applying relevant parking legislation including Civil Procedure Rules Part 75 (CPR 75).

Requirements:

• Prior experience in a local authority or parking enforcement setting.

• Strong understanding of parking legislation and legal recovery processes.

• Experience working with PCNs, TEC procedures, and court documentation.

• Excellent written and verbal communication skills.

• Ability to handle sensitive and complex cases with discretion and accuracy.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.