https://jobs.co.uk/job/complaints-officer-park-avenue-recruitment--4064cccc-62e9-42ef-b622-01c07301e308 RSS feed for Complaints Officer at Park Avenue Recruitment. en-gb Mon, 03 Aug 2026 21:36:17 GMT https://jobs.co.uk/job/complaints-officer-park-avenue-recruitment--4064cccc-62e9-42ef-b622-01c07301e308 https://jobs.co.uk/job/complaints-officer-park-avenue-recruitment--4064cccc-62e9-42ef-b622-01c07301e308 Sun, 02 Aug 2026 23:00:00 GMT Location: Guildford | Salary: £250/day | Type: Contract | Housing Complaints Officer Contract: Interim initially for 6 months Hours: 37 hours per week Working Pattern: Hybrid Start Date: August 2026 I am currently recruiting for an experienced Housing Complaints Officer to join a busy housing service on an interim basis. This role will take responsibility for managing and coordinating formal housing complaints, ensuring residents receive clear, accurate and empathetic responses within the required timescales. You will work closely with housing, repairs and operational teams to investigate cases, gather evidence and identify appropriate resolutions. Key Responsibilities Manage a varied caseload of Stage 1 and Stage 2 housing complaints from initial investigation through to resolution. Draft clear, detailed and customer-focused complaint responses. Coordinate responses to enquiries from elected representatives and other key stakeholders. Liaise with housing, repairs and operational teams to gather information and evidence. Monitor complaint handling timescales, deadlines and performance indicators. Maintain accurate case records and robust audit trails. Identify recurring complaint themes, service fa... Contract