Complaints Officer

Are you an experienced complaints professional with a passion for delivering outstanding customer service and driving service improvements? This permanent Complaints Resolution Officer opportunity offers the chance to take ownership of a varied dispute caseload, work closely with tenants and operational teams, and ensure compliance with the Housing Ombudsman''s Complaint Handling Code within a customer-focused housing organisation.Offering 31,000- 36,000 and flexible working, this is an excellent opportunity for someone with housing complaints, casework or customer service experience who enjoys investigating complex issues, influencing positive outcomes and promoting learning from customer feedback.This Complaints Resolution Officer role offers the following benefits:A permanent role within a supportive and collaborative team25 days annual leave, plus bank holidaysA great pension scheme with employer contributionsWorking from home opportunitiesThe opportunity to make a genuine impact on customer experience and service improvementIn this position, you will be:Managing a varied caseload of complaints from initial investigation through to resolutionActing as the main point of contact for tenants throughout the processEnsuring investigations are handled in line with the Housing Ombudsman''s Complaint Handling Code and organisational policiesInvestigating service failures, gathering evidence and making fair, evidence-based decisionsDrafting clear, professional and ..... full job details .....